Privacy Policy

At TY Living LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to providing premium bedroom essentials—pillows, duvets, mattress pads, toppers, sleep accessories, bedroom furniture, and blankets—that enhance your sleep experience and transform your home. As part of our dedication to delivering an exceptional shopping experience at tyliving.s, we place the highest priority on protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, or customer support team. We aim to be transparent about our practices and ensure that you feel confident and secure when shopping with us. If you have any questions about this Privacy Policy, please contact us at tonichau89@gmail.com or +84937655848.

Our Commitment to Your Privacy

At TY Living LLC, we understand that your personal information is sensitive and deserves the highest level of protection. Whether you’re browsing our website, placing an order, or contacting our customer service team, we are committed to handling your data with care, integrity, and transparency. Our Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents, as well as other relevant regulations. We partner with trusted third parties, such as Stripe for payment processing, to ensure that your information is processed securely and in accordance with industry standards.

This Privacy Policy applies to all interactions with TY Living LLC, including visits to our website (tyliving.s), purchases, email communications, phone calls, and any other engagement with our services. By using our website or services, you consent to the collection, use, and sharing of your information as described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our website or services. We are here to answer any questions and provide clarity to ensure you feel confident in our commitment to your privacy.

1. Information We Collect

To provide you with a seamless shopping experience and deliver our premium bedroom essentials, we collect certain types of information when you interact with TY Living LLC. This information helps us process your orders, improve our services, and communicate with you effectively. Below are the categories of information we may collect:

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We collect the following personal information when you voluntarily provide it:

  • Contact Information: Your name, email address, phone number, and mailing address (including billing and shipping addresses) when you place an order, create an account, or contact our customer service team.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information when you make a purchase. This information is processed securely through our payment processor, Stripe, and is not stored on our servers.

  • Account Information: If you create an account on tyliving.s, we collect your username, password (encrypted), and preferences to personalize your shopping experience.

  • Customer Service Interactions: Information you provide when you contact us via email (tonichau89@gmail.com), phone (+84937655848), or through our website, such as inquiries, feedback, or complaints.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you but helps us improve our website and services:

  • Browsing Data: Information about your visit to tyliving.s, including your IP address, browser type, device type, operating system, pages visited, and time spent on our website. This data is collected using cookies and similar technologies (see Section 6 for details).

  • Order History: Details of your purchases, such as product names, quantities, and prices, to process orders and provide personalized recommendations.

  • Analytics Data: Aggregated data about user behavior on our website, such as click patterns and navigation paths, to optimize our site’s performance and user experience.

1.3 Information from Third Parties

In some cases, we may receive information about you from third parties, such as:

  • Payment Processors: Stripe provides us with confirmation of successful payments but does not share your full payment details.

  • Shipping Carriers: Carriers like USPS, FedEx, or DHL may provide delivery status updates or address verification information.

  • Analytics Providers: Tools like Google Analytics provide aggregated data about website usage to help us improve our services.

We only collect information that is necessary to provide our services, fulfill your orders, or enhance your experience with TY Living LLC. We do not collect sensitive personal information (e.g., health data or government-issued IDs) unless required by law or explicitly provided by you.

2. How We Use Your Information

We use the information we collect to provide you with a seamless shopping experience, deliver high-quality products, and improve our services. Below are the primary ways we use your information:

2.1 To Process and Fulfill Orders

  • Order Processing: We use your contact and payment information to process your purchases, confirm your order, and send you order confirmation emails.

  • Shipping and Delivery: Your shipping address and contact details are used to deliver your products and provide tracking information.

  • Customer Support: If you contact us with questions or issues, we use your information to respond promptly and provide personalized assistance.

2.2 To Improve Our Services

  • Website Optimization: Browsing and analytics data help us understand how customers use our website, allowing us to improve navigation, content, and functionality.

  • Product Development: Feedback and order history help us identify popular products and develop new offerings that meet your needs.

  • Personalization: Account information and purchase history enable us to provide tailored recommendations and promotions.

2.3 To Communicate with You

  • Order Updates: We send emails or text messages to keep you informed about your order status, shipping updates, and delivery details.

  • Marketing Communications: With your consent, we may send you newsletters, promotional offers, or updates about new products. You can opt out of marketing communications at any time (see Section 8 for details).

  • Customer Service: We use your contact information to respond to inquiries, resolve issues, and provide support.

2.4 To Ensure Security and Compliance

  • Fraud Prevention: We use payment and browsing data to detect and prevent fraudulent activity, ensuring a secure shopping experience.

  • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal requests, such as tax reporting or responding to subpoenas.

We do not use your information for purposes unrelated to our services or share it with third parties for marketing purposes without your explicit consent.

3. How We Share Your Information

We only share your information with trusted third parties when necessary to provide our services or comply with legal obligations. Below are the instances where we may share your information:

3.1 Service Providers

We work with trusted third parties to operate our business and deliver your orders:

  • Payment Processors: Stripe processes your payments securely. We share only the information necessary to complete your transaction, and Stripe does not share your full payment details with us.

  • Shipping Carriers: Carriers like USPS, FedEx, DHL, or international postal services receive your shipping address and contact details to deliver your order.

  • Analytics Providers: Tools like Google Analytics receive anonymized data to help us analyze website usage and improve our services.

  • Customer Service Platforms: We may use third-party platforms to manage customer inquiries and provide support, ensuring your information is handled securely.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Requirements

We may disclose your information if required by law, such as:

  • To comply with legal processes, such as subpoenas or court orders.

  • To report tax information to relevant authorities.

  • To protect the rights, property, or safety of TY Living LLC, our customers, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of TY Living LLC’s assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide options to manage your data.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. How We Protect Your Information

At TY Living LLC, we take data security seriously and implement industry-standard measures to protect your information:

  • Encryption: All payment transactions are processed through Stripe’s secure platform, which uses advanced encryption and complies with PCI-DSS standards.

  • Secure Servers: Our website and databases are hosted on secure servers with restricted access to prevent unauthorized use.

  • Access Controls: Only authorized TY Living LLC employees have access to your personal information, and they are trained to handle it with care.

  • Fraud Detection: We use tools to monitor and prevent fraudulent activity, ensuring a safe shopping experience.

While we take every precaution to protect your data, no system is completely immune to risks. If we become aware of a data breach, we will notify affected customers promptly and take appropriate action in accordance with applicable laws.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information under laws like the GDPR or CCPA. These rights include:

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, contact us at tonichau89@gmail.com or log into your account on tyliving.s to review and update your information.

5.2 Deletion

You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations or order processing requirements). To request deletion, contact our customer service team.

5.3 Opt-Out of Marketing

You can opt out of receiving marketing communications (e.g., newsletters or promotional emails) by clicking the “unsubscribe” link in any email or contacting us directly. Opting out of marketing communications does not affect transactional emails, such as order confirmations or shipping updates.

5.4 Restrict or Object to Processing

You may have the right to restrict or object to certain uses of your data, such as for analytics or marketing purposes. Contact us to discuss your preferences.

5.5 Data Portability

You may request a copy of your personal information in a structured, commonly used format for transfer to another service. Contact us to initiate a data portability request.

To exercise any of these rights, please contact us at tonichau89@gmail.com or +84937655848. We will respond to your request within the timeframes required by applicable law (e.g., 30 days for GDPR requests or 45 days for CCPA requests).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device that help us understand how you interact with our site.

6.1 Types of Cookies

  • Essential Cookies: Necessary for the website to function, such as maintaining your cart or login session.

  • Analytics Cookies: Collect anonymized data about website usage to improve performance and user experience.

  • Marketing Cookies: Used to deliver personalized ads or promotions, with your consent.

6.2 Managing Cookies

You can manage cookies through your browser settings or by opting out of non-essential cookies during your first visit to tyliving.s. Disabling cookies may affect certain website features, such as personalization or checkout functionality. For more information, consult our Cookie Policy on tyliving.s.

7. International Data Transfers

As a U.S.-based company, we process and store your data on servers located in the United States. If you’re shopping from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our website or services, you consent to this transfer. We take steps to ensure that international data transfers comply with applicable laws, such as GDPR for European customers.

8. Marketing Communications

With your consent, we may send you marketing communications, such as newsletters, product updates, or promotional offers. You can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email.

  • Contacting us at tonichau89@gmail.com to update your preferences.

  • Updating your account settings on tyliving.s.

Opting out of marketing communications does not affect transactional emails, such as order confirmations or shipping notifications.

9. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18 without parental consent, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on tyliving.s, and the updated policy will take effect immediately. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: tonichau89@gmail.com

  • Phone: +84937655848

  • Address: TY Living LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: tyliving.s

Our customer service team is committed to addressing your inquiries promptly and transparently. We value your trust and are here to ensure your privacy is protected.

13. Our Commitment to You

At TY Living LLC, we believe that protecting your privacy is essential to building a lasting relationship with our customers. Our Privacy Policy reflects our commitment to transparency, security, and customer satisfaction. Whether you’re shopping for a cozy blanket, a supportive pillow, or stylish bedroom furniture, you can trust that your personal information is handled with care. Visit tyliving.s to explore our full range of products and experience the TY Living LLC difference. Thank you for choosing us as your partner in creating a bedroom that inspires rest, relaxation, and joy.