Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ) page for TY Living LLC, your trusted source for premium bedroom essentials, including pillows, duvets, mattress pads, toppers, sleep accessories, bedroom furniture, and blankets. Located at 30 N Gould St Ste R, Sheridan, WY 82801, we are dedicated to providing high-quality products that elevate your sleep experience and transform your home. Our FAQ page is designed to address common questions about our products, services, payment methods, shipping, returns, and more, ensuring that you have all the information you need to shop with confidence at tyliving.s. If you don’t find the answer to your question here, our customer service team is available to assist you at tonichau89@gmail.com or +84937655848. Let’s dive into the most frequently asked questions to help you make informed decisions and enjoy a seamless shopping experience with TY Living LLC.

General Questions

What is TY Living LLC?

TY Living LLC is a Sheridan, Wyoming-based company specializing in premium bedroom essentials. Our product range includes bedroom furniture, pillows, duvets, mattress pads, toppers, sleep accessories, and blankets, all designed to combine quality, comfort, and style. We are committed to providing innovative, high-quality products at affordable prices, with a focus on customer satisfaction and sustainability. Our mission is to help you create a bedroom that inspires rest, relaxation, and joy, whether you’re shopping from the United States or internationally.

What makes TY Living LLC different from other bedding retailers?

At TY Living LLC, we stand out through our commitment to quality, creativity, and value. Our products are crafted with premium materials and innovative designs, ensuring durability and comfort. We work directly with manufacturers to eliminate unnecessary costs, allowing us to offer competitive prices without compromising on quality. Additionally, our customer-centric approach, secure payment methods powered by Stripe, and flexible shipping and return policies make shopping with us a hassle-free experience. We’re not just selling products—we’re helping you create a sleep sanctuary tailored to your needs.

Where are you located, and do you ship internationally?

Our headquarters is located at 30 N Gould St Ste R, Sheridan, WY 82801. We proudly ship to customers across the United States and internationally. For more details on shipping options, costs, and estimated delivery times, please refer to our Shipping Policy page or contact our customer service team.

How can I contact TY Living LLC?

You can reach us via:

  • Email: tonichau89@gmail.com

  • Phone: +84937655848

  • Website: tyliving.s Our customer service team is available to assist with product inquiries, order support, returns, and more. We strive to respond promptly and provide personalized assistance to ensure your satisfaction.

Product Questions

What types of products does TY Living LLC offer?

Our product categories include:

  • Bedroom Furniture: Stylish and durable pieces to enhance your bedroom’s functionality and aesthetic.

  • Pillows + Duvets: Soft, supportive, and hypoallergenic options for a comfortable sleep experience.

  • Mattress Pads & Toppers: Innovative solutions to improve mattress comfort and extend its lifespan.

  • Sleep Accessories: Thoughtful additions like eye masks, weighted blankets, and pillowcases to elevate your sleep routine.

  • Blankets & Coverlets: Cozy layers that add warmth and style to your bedroom.

Each product is designed with quality, comfort, and affordability in mind, ensuring you can create your dream bedroom with ease.

Are your products hypoallergenic?

Many of our pillows, duvets, and mattress toppers are made with hypoallergenic materials to accommodate customers with allergies or sensitivities. Product descriptions on tyliving.s specify whether an item is hypoallergenic. If you have specific concerns about allergies, please contact our customer service team for detailed information about materials and certifications.

How do I choose the right pillow or mattress topper for my needs?

Choosing the right pillow or mattress topper depends on your sleeping position, comfort preferences, and specific needs (e.g., cooling properties or extra support). Here are some general guidelines:

  • Side Sleepers: Look for firmer pillows and thicker mattress toppers to provide adequate support for your neck and spine.

  • Back Sleepers: Medium-firm pillows and toppers offer a balance of support and comfort.

  • Stomach Sleepers: Softer, thinner pillows and toppers are ideal to prevent strain on your neck and back.

  • Hot Sleepers: Choose cooling materials like gel-infused foam or breathable fabrics. Our product descriptions provide detailed information about firmness, materials, and features. If you need personalized recommendations, contact our customer service team, and we’ll help you find the perfect product.

Are your products environmentally friendly?

At TY Living LLC, we are committed to sustainability. Many of our products are made with eco-friendly materials, and we partner with manufacturers who share our values. We’re continuously exploring ways to reduce our environmental footprint, from using sustainable fabrics to minimizing packaging waste. Product descriptions on our website indicate whether an item is made with eco-friendly materials. For more information, reach out to our customer service team.

How should I care for my TY Living LLC products?

Each product comes with specific care instructions, which are included in the packaging and available on tyliving.s. General guidelines include:

  • Pillows and Duvets: Most are machine-washable or spot-cleanable; check the care label for details.

  • Mattress Pads and Toppers: Use a mattress protector and follow washing instructions to maintain longevity.

  • Blankets and Coverlets: Machine-wash or dry-clean, depending on the material.

  • Furniture: Wipe with a damp cloth and avoid harsh chemicals. Improper care may void warranties, so always follow the provided instructions. If you have questions about product care, contact us for assistance.

Ordering and Payment Questions

How do I place an order on your website?

To place an order:

  1. Browse tyliving.s and add desired items to your cart.

  2. Click the cart icon and select “Checkout.”

  3. Enter your shipping and contact information.

  4. Choose your payment method (credit/debit card, Apple Pay, or Google Pay).

  5. Review your order and click “Place Order” to complete the purchase. You’ll receive an order confirmation email with details and estimated delivery times.

What payment methods do you accept?

We accept:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: Apple Pay and Google Pay. All payments are processed securely through Stripe, ensuring your information is protected by advanced encryption and PCI-DSS compliance.

Is it safe to enter my payment information on your website?

Yes, our website uses Stripe’s secure payment gateway, which employs industry-leading encryption and fraud detection to protect your information. We do not store your payment details on our servers, ensuring maximum security.

Can I cancel my order?

You may cancel your order before it ships by contacting our customer service team at tonichau89@gmail.com or +84937655848. If the order has already shipped, you’ll need to follow our Refund and Return Policy to return the item.

Are there any hidden fees?

We are committed to transparency. All prices on tyliving.s include the product cost, and any applicable taxes or shipping fees are clearly displayed at checkout. For international orders, customs fees or duties may apply, which are the customer’s responsibility.

Shipping Questions

Where do you ship?

We ship to customers across the United States and internationally. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen:

  • Domestic (U.S.): Typically 3-7 business days.

  • International: Typically 7-21 business days, depending on customs processes. You’ll receive a tracking number once your order ships. For real-time updates, contact our customer service team.

Who pays for shipping?

Shipping costs are calculated at checkout and are the customer’s responsibility unless otherwise stated (e.g., promotional free shipping). For returns, customers pay return shipping unless the item is defective or was shipped in error.

What if my order is delayed?

While we strive to meet estimated delivery times, delays may occur due to carriers, customs, or unforeseen circumstances. If your order is delayed, contact us, and we’ll provide an update and work with the carrier to resolve the issue.

Returns and Refunds Questions

What is your return policy?

You may return eligible products within 30 days of delivery if they are unused, in their original condition, and in their original packaging. Certain items, like opened bedding products or customized items, are non-returnable unless defective. To initiate a return, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or was shipped in error, in which case TY Living LLC covers the cost.

How long does it take to process a refund?

Once we receive and inspect your return, we’ll process your refund within 5-10 business days via Stripe to the original payment method. You’ll receive a confirmation email once the refund is complete.

Can I exchange an item?

Yes, exchanges are available for eligible products. Contact our customer service team to initiate an exchange, and we’ll guide you through the process. You’ll be responsible for return shipping costs, but domestic replacement shipping is free.

What if I receive a defective or damaged item?

If you receive a defective or damaged item, contact us within 7 days of delivery with your order number, a description of the issue, and photos. We’ll provide an RMA number and cover return shipping costs, offering a replacement or refund at your preference.

Privacy and Security Questions

How do you protect my personal information?

We take your privacy seriously. Our Privacy Policy, available on tyliving.s, outlines how we collect, use, and protect your personal information. All payment transactions are processed securely through Stripe, and we do not store your payment details on our servers.

Do you share my information with third parties?

We only share your information with trusted third parties (e.g., Stripe for payment processing or shipping carriers) as necessary to fulfill your order. We do not sell or share your information for marketing purposes without your consent.

Warranty and Product Care Questions

Do your products come with a warranty?

Certain products come with a manufacturer’s warranty, which covers defects in materials or workmanship under normal use. Warranty details are included in the product description. Contact us within 7 days of delivery to initiate a warranty claim.

What should I do if my product is damaged during use?

If your product is damaged due to normal use and is covered by a warranty, contact us for assistance. Damage caused by misuse, improper care, or normal wear and tear is not covered.

International Shopping Questions

Can I shop from outside the United States?

Yes, we ship internationally. Shipping costs and estimated delivery times are provided at checkout. International customers are responsible for any customs fees, duties, or taxes, which are not included in the order total.

Do you offer multilingual support?

Yes, our customer service team can assist in multiple languages to accommodate our international customers. Contact us to discuss your preferred language, and we’ll do our best to provide support.

Miscellaneous Questions

Can I purchase a gift card?

Yes, we offer gift cards for purchase on tyliving.s. Gift cards are non-returnable and non-refunded but can be used toward any product on our website.

How do I stay updated on new products or promotions?

Visit tyliving.s to explore our blog and sign up for our newsletter. Follow us on social media for updates on new product launches, promotions, and sleep tips.

What if I have a question that’s not listed here?

If you have additional questions, our customer service team is here to help. Contact us at tonichau89@gmail.com or +84937655848, and we’ll provide prompt, personalized assistance.

Our Commitment to You

At TY Living LLC, we’re dedicated to making your shopping experience seamless, transparent, and rewarding. Our FAQ page is just one way we strive to provide clarity and support to our customers. Whether you’re exploring our products, placing an order, or seeking assistance with a return, we’re here to ensure your experience is exceptional. Visit tyliving.s to discover our full range of bedroom essentials, and let us help you create a sleep sanctuary that inspires rest, relaxation, and joy. Thank you for choosing TY Living LLC—we look forward to serving you.