Shipping Policy

At TY Living LLC, we are committed to delivering your premium bedroom essentials—pillows, duvets, mattress pads, toppers, sleep accessories, bedroom furniture, and blankets—with efficiency, reliability, and care. Based at 30 N Gould St Ste R, Sheridan, WY 82801, we take pride in offering high-quality products that elevate your sleep experience and transform your home. Our Shipping Policy is designed to provide transparency and clarity about our shipping processes, ensuring that your order reaches you promptly and in perfect condition, whether you’re shopping from the United States or anywhere else in the world. This policy outlines our shipping methods, costs, delivery times, and procedures to give you confidence in your shopping experience at tyliving.s. If you have any questions, our customer service team is available at tonichau89@gmail.com or +84937655848 to assist you.

Our Commitment to Seamless Shipping

At TY Living LLC, we understand that timely and reliable delivery is a critical part of your shopping experience. From the moment you place your order on tyliving.s, our team works diligently to process, pack, and ship your products with the utmost care. We partner with trusted shipping carriers to ensure that your items arrive safely and on time, whether you’re furnishing a bedroom in the United States or creating a sleep sanctuary abroad. Our goal is to make the shipping process as seamless and stress-free as possible, allowing you to focus on enjoying your new bedroom essentials.

We are committed to transparency in all aspects of our shipping process. At checkout, you’ll receive clear information about shipping costs, estimated delivery times, and tracking details. If any issues arise during shipping, our customer service team is here to provide real-time updates and resolve any concerns promptly. Whether you’re ordering a single pillow or an entire set of bedroom furniture, we strive to deliver your products with the same level of care and professionalism that defines the TY Living LLC experience.

Shipping Destinations

TY Living LLC proudly ships to customers across the United States and internationally. Our global reach ensures that you can enjoy our premium bedroom essentials no matter where you are. Below is an overview of our shipping destinations:

Domestic Shipping (United States)

We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. Domestic shipping is handled through trusted carriers such as USPS, FedEx, and UPS, ensuring reliable delivery to your doorstep.

International Shipping

We offer international shipping to many countries worldwide, allowing customers around the globe to experience the quality and comfort of TY Living LLC products. International shipping costs and delivery times vary depending on the destination, and any applicable customs fees, duties, or taxes are the responsibility of the customer. At checkout, you’ll receive an estimate of these costs, and our customer service team is available to provide additional details if needed.

If you’re unsure whether we ship to your country, please contact us at tonichau89@gmail.com or +84937655848, and we’ll confirm availability and provide shipping information specific to your location.

Shipping Methods and Costs

We offer a range of shipping methods to accommodate your needs and budget. Shipping costs are calculated at checkout based on the following factors:

  • Order Weight and Size: Larger or heavier items, such as bedroom furniture, may incur higher shipping costs than smaller items like pillows or sleep accessories.

  • Destination: Shipping costs vary depending on whether you’re located in the United States or internationally.

  • Shipping Method: We offer standard, expedited, and (where available) economy shipping options to give you flexibility in balancing cost and speed.

Domestic Shipping Options

For U.S. customers, we provide the following shipping methods:

  • Standard Shipping: Typically 3-7 business days, depending on your location. This is our most cost-effective option for domestic orders.

  • Expedited Shipping: Typically 1-3 business days for faster delivery. Ideal for customers who need their items sooner.

  • Free Shipping (Promotional): From time to time, we offer free standard shipping on select orders or during promotional periods. Check tyliving.s for current offers.

International Shipping Options

For international customers, shipping methods and costs vary by country. We work with global carriers such as DHL, FedEx, and international postal services to ensure reliable delivery. At checkout, you’ll see the available shipping options and estimated costs for your location. Please note that international shipping may take 7-21 business days, depending on the destination and customs processing times.

Customs Fees, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country’s customs authorities. These fees are not included in the shipping cost or product price and will be calculated at checkout where possible. TY Living LLC is not responsible for delays caused by customs clearance, but we’ll provide tracking information and support to help you navigate the process. If you have questions about international shipping fees, contact our customer service team for assistance.

Order Processing and Shipping Times

Order Processing

Once you place an order on tyliving.s, our team begins processing it promptly. Order processing typically takes 1-2 business days, during which we verify your payment, confirm product availability, and prepare your items for shipment. If there are any issues with your order (e.g., product unavailability or payment errors), we’ll notify you immediately via email or phone.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected:

  • Domestic (U.S.):

    • Standard Shipping: 3-7 business days after processing.

    • Expedited Shipping: 1-3 business days after processing.

  • International: 7-21 business days after processing, depending on the destination and customs clearance.

Please note that these are estimated delivery times and may be affected by factors beyond our control, such as carrier delays, weather conditions, or public holidays. We recommend placing your order well in advance if you need it by a specific date.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number and instructions for monitoring your package’s progress. You can track your order directly through the carrier’s website or by logging into your account on tyliving.s. If you have trouble tracking your order or need assistance, contact our customer service team, and we’ll provide real-time updates.

Shipping Confirmation and Updates

After your order is processed and shipped, you’ll receive a shipping confirmation email with the following details:

  • Order number

  • List of items shipped

  • Shipping method and carrier

  • Tracking number

  • Estimated delivery date

We recommend checking your spam or junk folder if you don’t see the confirmation email. If you haven’t received a shipping confirmation within 3 business days of placing your order, please contact us at tonichau89@gmail.com or +84937655848 to confirm the status of your order.

Handling Shipping Issues

At TY Living LLC, we strive to ensure that every order arrives on time and in perfect condition. However, we understand that issues can occasionally arise during shipping. Below are common shipping concerns and how we address them:

Delayed Shipments

If your order is delayed beyond the estimated delivery time, please contact our customer service team. We’ll work with the carrier to investigate the issue and provide an updated delivery estimate. While we cannot control delays caused by carriers or external factors, we’ll keep you informed and do our best to resolve the issue promptly.

Lost or Missing Packages

If your tracking information indicates that your package was delivered but you haven’t received it, please take the following steps:

  1. Check with neighbors or household members to ensure the package wasn’t misplaced.

  2. Verify the delivery address provided during checkout.

  3. Contact the carrier with your tracking number to confirm delivery details. If the package is still missing, reach out to us within 7 days of the reported delivery date, and we’ll initiate an investigation with the carrier. If the package is confirmed lost, we’ll provide a replacement or refund, depending on your preference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the damage. We’ll provide a Return Merchandise Authorization (RMA) number and cover the cost of return shipping. Once we receive and inspect the item, we’ll send a replacement or issue a full refund, including shipping costs, at your discretion.

Incorrect Items

If you receive an item that doesn’t match your order, contact us within 7 days of delivery. We’ll provide an RMA number and a prepaid shipping label for the return, and we’ll ship the correct item to you at no additional cost.

International Shipping Considerations

International shipping involves additional considerations, such as customs clearance and local regulations. Here’s what you need to know:

Customs Clearance

International orders may be subject to customs inspections, which can affect delivery times. TY Living LLC is not responsible for delays caused by customs processes, but we’ll provide tracking information to help you monitor your order. If your package is held by customs, you may need to provide additional documentation or pay applicable fees to release it.

Restricted Items

Some countries have restrictions on certain bedding products (e.g., feather-filled duvets or specific materials). Before placing an international order, check with your local customs authority to ensure that our products are permitted. If an item is returned to us due to customs restrictions, we’ll issue a refund for the product price, but shipping costs and any return fees are non-refunded.

International Tracking

International orders include tracking where available, but tracking capabilities vary by country and carrier. If tracking is unavailable for your destination, our customer service team will provide updates based on the carrier’s information.

Free Shipping and Promotions

From time to time, TY Living LLC offers free standard shipping on select orders or during promotional periods. These offers are typically limited to domestic (U.S.) orders and may have minimum purchase requirements. Check tyliving.s for current promotions and eligibility details. Free shipping does not apply to expedited shipping or international orders unless explicitly stated.

Shipping Large Items

Certain products, such as bedroom furniture or oversized mattress toppers, may require special shipping arrangements due to their size or weight. These items may incur higher shipping costs, which will be clearly displayed at checkout. For large items, we may use freight carriers or white-glove delivery services, depending on your location. If you have questions about shipping large items, contact our customer service team for details.

Address Accuracy

To ensure timely delivery, please provide a complete and accurate shipping address at checkout. TY Living LLC is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If your order is returned to us due to an undeliverable address, we’ll contact you to confirm the correct address and reship the order, but additional shipping fees may apply.

Shipping to PO Boxes and APO/FPO Addresses

We ship to PO Boxes and APO/FPO addresses within the United States, but some products (e.g., large furniture) may require a physical address due to carrier restrictions. International PO Box deliveries may be limited, depending on the carrier and destination. Contact us to confirm whether your address is eligible for delivery.

Environmental Responsibility

At TY Living LLC, we’re committed to sustainability, and this extends to our shipping practices. We use eco-friendly packaging materials whenever possible and work with carriers who prioritize efficiency to reduce our environmental footprint. If you have suggestions for how we can further improve our shipping practices, we’d love to hear from you.

Frequently Asked Questions About Shipping

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website or through your account on tyliving.s. If you need assistance, contact our customer service team.

Can I change my shipping address after placing an order?

If your order hasn’t shipped, we may be able to update the address. Contact us immediately at tonichau89@gmail.com or +84937655848 with your order number and the new address. If the order has already shipped, changes may not be possible.

What happens if I’m not home when my order is delivered?

Most carriers will attempt delivery multiple times or leave the package in a safe location (e.g., porch or mailbox). If the package cannot be delivered, it may be held at a local facility for pickup. Check your tracking information for details, or contact us for assistance.

Do you offer same-day or next-day shipping?

We offer expedited shipping (1-3 business days for U.S. orders), but same-day or next-day shipping may not be available for all products or locations. Check the available options at checkout or contact us for details.

What if my order arrives damaged?

If your order arrives damaged, contact us within 7 days of delivery with photos and a description of the issue. We’ll provide an RMA number, cover return shipping, and send a replacement or issue a refund.

Our Commitment to You

At TY Living LLC, we’re dedicated to delivering your bedroom essentials with care, efficiency, and transparency. Our Shipping Policy is designed to provide you with a clear understanding of our processes, so you can shop with confidence and enjoy your new products as soon as possible. Whether you’re ordering a cozy blanket or a full set of bedroom furniture, we’re here to ensure your delivery experience is exceptional.

Ready to transform your bedroom? Visit tyliving.s to explore our full range of products and take advantage of our reliable shipping options. If you have any questions about our Shipping Policy or need assistance with your order, contact our customer service team at tonichau89@gmail.com or +84937655848. Thank you for choosing TY Living LLC—we look forward to delivering comfort and style to your home.