Refund and Return Policy

At TY Living LLC, we are committed to providing you with premium bedroom essentials—pillows, duvets, mattress pads, toppers, sleep accessories, bedroom furniture, and blankets—that transform your sleep experience and elevate your home. Based in Sheridan, Wyoming, we take pride in offering high-quality products that combine innovative design, superior craftsmanship, and exceptional value. However, we understand that sometimes a product may not meet your expectations or fit your needs. That’s why we’ve developed a comprehensive and customer-friendly Refund and Return Policy to ensure that your shopping experience with us is seamless, transparent, and stress-free. Whether you’re shopping from the United States or internationally, our policy is designed to give you peace of mind and confidence in every purchase you make at tyliving.s.

Our Commitment to Your Satisfaction

At TY Living LLC, your satisfaction is our top priority. We believe that shopping for bedroom essentials should be a joyful and rewarding experience, and we’re here to support you every step of the way. Our Refund and Return Policy reflects our dedication to making things right if you’re not completely satisfied with your purchase. We’ve partnered with Stripe, a trusted payment processor, to ensure that any eligible refunds are processed quickly and securely, so you can shop with confidence knowing that we stand behind the quality of our products.

Our policy is designed to be straightforward and transparent, with clear guidelines on how to initiate a return, the conditions under which returns and refunds are accepted, and the steps we take to ensure a hassle-free process. Whether you’ve purchased a cozy blanket, a supportive pillow, or a stylish piece of bedroom furniture, we’re here to make the return process as smooth as possible. Our customer service team is always available to assist you, ensuring that your experience with TY Living LLC is nothing short of exceptional.

Overview of Our Refund and Return Policy

We offer a flexible and customer-focused return policy that allows you to return eligible products within 30 days of delivery, provided they meet the conditions outlined below. If a product is not what you expected, we’re here to help you return it or exchange it for something that better suits your needs. Our refund process is powered by Stripe, which ensures that any eligible refunds are processed quickly and securely, typically within 5-10 business days.

Below, we’ve outlined the key aspects of our Refund and Return Policy to provide clarity and transparency. If you have any questions or need assistance with a return, our customer service team is available at tonichau89@gmail.com or +84937655848. We’re here to guide you through the process and ensure your satisfaction.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • Timeframe: The item must be returned within 30 days of the delivery date. This gives you ample time to evaluate your purchase and decide if it meets your expectations.

  • Condition: The product must be unused, in its original condition, and in its original packaging. This includes all tags, labels, and accessories that came with the item. For hygiene reasons, certain products (such as pillows, duvets, or mattress toppers) must remain unopened and in their original sealed packaging to be eligible for a return.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt, to initiate a return. This helps us verify your order and process your return efficiently.

  • Non-Customized Items: Customized or personalized products, such as specially ordered furniture or monogrammed bedding, are not eligible for return unless they are defective or damaged upon receipt.

If your product meets these criteria, you can initiate a return by contacting our customer service team. We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return unless they are defective or damaged. These include:

  • Opened Bedding Products: Pillows, duvets, mattress pads, toppers, and blankets that have been removed from their original sealed packaging cannot be returned due to hygiene concerns.

  • Customized Products: Items that have been customized or made to order, such as bespoke furniture or personalized bedding, are non-returnable unless they are defective.

  • Gift Cards: Gift cards purchased from tyliving.s are non-returnable and non-refunded.

If you’re unsure whether your item is eligible for a return, please contact our customer service team, and we’ll be happy to clarify.

Refund Process

If your return is approved, we’ll process your refund using the original payment method (credit/debit card, Apple Pay, or Google Pay) through Stripe’s secure platform. Here’s how the refund process works:

  1. Initiate a Return: Contact our customer service team at tonichau89@gmail.com or +84937655848 to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive an RMA Number: We’ll issue a Return Merchandise Authorization (RMA) number and provide instructions for returning your item. Please do not return any products without an RMA number, as this may delay the processing of your return.

  3. Ship the Item: Package the item securely in its original packaging and ship it to the address provided in the RMA instructions. You are responsible for the cost of return shipping unless the item is defective or was shipped in error.

  4. Inspection and Approval: Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.

  5. Refund Processing: If approved, your refund will be processed within 5-10 business days via Stripe. The refund will be issued to the original payment method, and you’ll receive a confirmation email once the refund is complete.

Please note that shipping costs and any applicable taxes are non-refunded unless the return is due to a defect or error on our part.

Exchanges

If you’d like to exchange an item for a different product (e.g., a different pillow firmness or a different color blanket), please contact our customer service team to initiate the process. Exchanges are subject to the same eligibility criteria as returns, and you’ll be responsible for the cost of shipping the original item back to us. Once we receive and approve the returned item, we’ll ship the replacement product to you at no additional shipping cost (for domestic orders). For international exchanges, additional shipping fees may apply.

Defective or Damaged Products

At TY Living LLC, we take pride in the quality of our products and rigorously inspect each item before it leaves our warehouse. However, if you receive a product that is defective, damaged, or incorrect, we’ll make it right. Please follow these steps:

  1. Contact Us Immediately: Reach out to our customer service team within 7 days of delivery at tonichau89@gmail.com or +84937655848. Provide your order number, a description of the issue, and photos of the damaged or defective item.

  2. Receive Instructions: We’ll provide an RMA number and instructions for returning the item at no cost to you. In some cases, we may request additional information to assess the issue.

  3. Replacement or Refund: Once we receive and inspect the item, we’ll either send a replacement product or issue a full refund, including any shipping costs, at your preference.

We strive to resolve issues with defective or damaged products as quickly as possible to ensure your satisfaction.

International Returns

For our international customers, we offer the same 30-day return window and eligibility criteria as our domestic customers. However, please note the following:

  • Return Shipping Costs: International customers are responsible for the cost of return shipping unless the item is defective or was shipped in error. We recommend using a trackable shipping method to ensure your return reaches us safely.

  • Customs Fees and Duties: Any customs fees, duties, or taxes incurred during the return process are the responsibility of the customer. These fees are non-refunded unless the return is due to a defect or error on our part.

  • Processing Time: International returns may take longer to process due to shipping times and customs clearance. We appreciate your patience and will keep you updated throughout the process.

If you have questions about returning an item from outside the United States, please contact our customer service team for assistance. We’re here to make the process as smooth as possible for our global customers.

Why Choose TY Living LLC’s Refund and Return Policy?

Our Refund and Return Policy is designed with you, the customer, in mind. Here’s why you can shop with confidence at TY Living LLC:

Customer-Centric Approach

We understand that every customer’s needs are unique, and we’re committed to providing personalized support throughout the return process. Our customer service team is available to answer your questions, provide guidance, and ensure that your experience is hassle-free.

Fast and Secure Refunds

Thanks to our partnership with Stripe, eligible refunds are processed quickly and securely, typically within 5-10 business days. We use Stripe’s industry-leading technology to ensure that your refund is handled with the highest level of care and security.

Transparency and Clarity

We believe in being upfront about our policies to avoid confusion. Our Refund and Return Policy is clearly outlined, with no hidden fees or unexpected requirements. If you have any questions, our team is here to provide clear and honest answers.

Commitment to Quality

While we strive to deliver flawless products, we recognize that issues can occasionally arise. If you receive a defective or damaged item, we’ll take swift action to resolve the issue, whether through a replacement or a refund, at no cost to you.

Global Support

Whether you’re shopping from the United States or internationally, our Refund and Return Policy is designed to accommodate customers worldwide. We’re committed to making our products and services accessible to everyone, and we’ll work with you to ensure a smooth return process.

Frequently Asked Questions About Returns and Refunds

We’ve compiled a list of common questions to provide additional clarity about our Refund and Return Policy:

How long do I have to return a product?

You have 30 days from the delivery date to initiate a return, provided the item meets our eligibility criteria (unused, in original condition, and in original packaging).

Who pays for return shipping?

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or was shipped in error. In those cases, TY Living LLC will cover the cost of return shipping.

How long does it take to process a refund?

Once we receive and inspect your return, we’ll process your refund within 5-10 business days. Refunds are issued to the original payment method via Stripe, and you’ll receive a confirmation email once the refund is complete.

Can I return an opened pillow or duvet?

For hygiene reasons, pillows, duvets, mattress pads, toppers, and blankets that have been removed from their original sealed packaging are not eligible for return unless they are defective or damaged.

What if I received the wrong item?

If you received an incorrect item, please contact us within 7 days of delivery, and we’ll arrange for a replacement or refund at no cost to you. We’ll provide a prepaid shipping label for the return.

For additional questions or assistance with a return, please contact our customer service team at tonichau89@gmail.com or +84937655848. We’re here to help!

Our Commitment to You

At TY Living LLC, we’re more than just a retailer—we’re your partner in creating a bedroom that inspires rest, relaxation, and joy. Our Refund and Return Policy is just one part of our commitment to providing an exceptional shopping experience. From our high-quality products to our secure payment methods and responsive customer service, we’re here to ensure that every interaction with TY Living LLC is positive and satisfying.

If you’re ready to transform your bedroom with our premium pillows, duvets, mattress toppers, sleep accessories, or furniture, visit tyliving.s to explore our full range of products. If you have any questions about our Refund and Return Policy or need assistance with a return, our team is just a call or email away. Thank you for choosing TY Living LLC—we look forward to helping you create your dream bedroom.